Home' Hospitality Business : HB NOV 2015 Contents Hospitality BUSINESS | November 2015 | 37
Taste life. Right here
WelTec and Whitireia are strategic partners delivering more choice to students
Learn in ultramodern facilities right in the heart of Wellington’s CBD.
Our courses are designed in consultation with industry so you’ll
learn the skills employers need.
Our tutors have worked in renowned establishments, both here
and abroad. Our teaching team are truly passionate and are
motivated to share their experience.
Part-time options available
Continue working while growing your skills.
We run specialist courses for professionals and enthusiasts.
Gain more skills in short timeframes.
New senior level programmes
We’re introducing a new programme that will allow you to move
into a higher level kitchen role. Ideal if you’re already in the trade
and have ambitions to assume more responsibilities.
Most of our programmes include City and Guilds qualifications,
which are recognised around the world. WelTec offers the affordable
option to gain international hospitality qualifications.
We offer options that cover a wide range of hospitality disciplines.
> Event Management
> Food and Beverage Service
> Hotel Reception
Get the experience that counts. Study at WelTec. Study in
Wellington, New Zealand’s hospitality capital.
The perfect option
or call us on 0800 WELTEC
Go online to check out our
latest programme guide.
Enrol now and
get 2016 sorted
Taste life. Right here
ands-on training is vital in an industry like hospitality
where operators get one crack at impressing a customer.
ServiceIQ is the official training partner for the hospitality
and tour ism industries and helps thousands of businesses
succeed, ensur ing employees are skilled and qualified. ServiceIQ’s Paul
Butters says a truly successful hospitality business can actually upskill
staff on the job. Business owners can now develop staff skills on-site
and in-line with specific business needs, build a strong team, retain
staff and offer superior service. ServiceIQ’s training programmes are
designed for lear ning on the job. Training is flexible and works around
an employee’s everyday duties, and can include a business’s in-house
manuals or procedures and supplied learning mater ial. It’s a winning
strategy for staff, who get the advantage of top skills, expert knowledge
and qualifications by learning in a real work environment and with
real customers to impress.
It takes a special business to serve half a billion people a year, says
Butters. Delaware North is a world leader and proves the point with
its motto - skilful people, successful business. This global food service
and hospitality company has some of the most prestigious contracts on
the planet: from NASA’s Kennedy Space Complex Visitor Centre to
London’s Wembley Stadium, Australia’s Tennis Open, and Wellington’s
Inter national Airport. It has also just won the 2015 Hospitality New
Zealand Award for Excellence in Training and Staff Development.
Delaware North New Zealand business manager Har ish Purohit says
on-the-job training is one of the most valuable ingredients to success.
He adds some food for thought for companies wanting to emulate
its special recipe for customer satisfaction. The 100-year-old family
company’s philosophy is to “create special exper iences, one guest at a
time”. “If our staff are successful in their roles, we’ll be successful in our
business,” says Purohit.The business has 65 employees in New Zealand
running seven concept stores and the conference centre at Wellington
Inter national Airport. It’s aiming to get 75 percent of the team qualified
by 2016 with a New Zealand Certificate in Hospitality (Food &
Beverage), developed for industry by ServiceIQ.These skills integrate
with ‘Guestpath’, Delaware North’s global continuous improvement
programme for staff and management worldwide, says Purohit.
There’s a great pay-off. “By giving employees opportunities to
qualify, you raise the benchmark and create momentum in the
business,” he says. “We mentor our people to have their own goals, not
just to get paid.” Customers also win out with super ior service from
knowledgeable and helpful employees,” says Purohit.
The needs of the modern student are the prime focus at WelTec
School of Hospitality where a blended delivery is being offered to
enable students to access programmes off-campus. Head of School
(hospitality and tour ism) Ben Shadbolt says many students are already
working and have busy lives. A combination of practical lessons and
Customers can make or break a hospitality business, so it’s vital that everyone in the hospitality industry realises
the importance of providing quality service for every customer. Bad service has been proven to make more of
an impression than a bad dish – and ‘word of mouth’ can make or break even the strongest business.
BY SUE FEA
nothing succeeds like success
Prostart students get to know the trade
Links Archive HB OCT 2015 HB DEC 2015 Navigation Previous Page Next Page